Frequently asked questions – tenants

Whether you love living at Emporium or are still thinking about renting or buying, here is your complete guide to living at Emporium.

How often will Emporium Rental carry out routine inspections?

We like to inspect each property every three months. Before we inspect your property we will be sure to give you plenty of notice. You are not required to be present for the inspection, however you are welcome to be there if you like. Read more

What should I include in my application?

Your application must contain copies of proof of identification and proof of income. We will then contact your employer to ensure your employment and income details are current and correct. All applicants will be checked against a national tenancy database so that we’re aware of any past discrepancies in rental payments or prior property damage.

Applications that meet our criteria will be passed to the property owner who’ll make the final decision on which application to progress. Find out more

How long will it take to process my application?

We will process your application as quickly as possible – generally, within 48 hours of receipt.

How can I pay my rent?

Rent can be paid either by electronic funds transfer (EFT) or direct debit.

Can I have a roommate move in?

All tenants are to seek permission when desiring to add others to the lease. Additional tenants have to complete the application process and sign onto the lease. This also protects your rights and avoids any rental arrears conflicts. If, however, the property is unsuitable for another person or eligibility requirements are not met, we may refuse your request.

How do I advise the property manager of a maintenance issue?

If there is a need for property repairs and maintenance, then we need to be informed in writing. You can fill out the Report maintenance form and it will be automatically sent to your property manager.

How many trades people does it take to change a light bulb?

None! We request that you replace light bulbs in your apartment unless you believe there is danger in doing it yourself. If a tradesperson is called out unnecessarily, then we will seek to recover the call-out fee from you.

Connecting your utilities

Direct Connect offers a fast, easy-to-use and completely free service for anyone moving home to help connect with electricity, gas, phone, internet, pay TV, insurance, removalists, truck hire, cleaning and more.

Direct Connect

Should you choose to take advantage of this service, please contact your property manager.

Rent Arrears

Rent is always paid in advance and should this not occur, we will contact you to find out why this has not happened. If your rental payments are more than 7 days behind, we automatically send you a written warning. If rental payments are not received within a further 7 days, then we must commence proceedings to evict you.

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